Introduction

This Privacy Policy describes Our policies and procedures on the collection, use, retention, protection, and disclosure of Your information when You use the Service. It also explains Your privacy rights and how applicable law may protect You.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

TINI Coworking is designed for coworking, workspace service information, member services, notifications, and customer support. We do not sell Users' Personal Data to third parties.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Application refers to TINI Coworking, the software program provided by the Company.
Company refers to TECHNOLOGY HEART JOINT STOCK COMPANY, 1487 Nguyen Van Linh, Tan Phong Ward, Ho Chi Minh City, Viet Nam.
Country refers to Viet Nam.
Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
Personal Data or Personal Information means any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
You means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include:

Email address
First name and last name
Phone number
Account and member profile information
Customer support information You provide to Us

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address, device type, operating system, application usage, access times, diagnostic data, and other technical information used to operate, secure, and improve the Service.

Camera and Photo Library Access

While using Our Application, We may request access to Your Device camera or photo library only when necessary for features such as profile images, QR check-in, workspace verification, or customer support purposes. You can enable or disable this access at any time through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide, operate, maintain, and improve the Service.
To manage Your Account and provide access to member features.
To provide coworking-related service information, workspace details, notifications, and customer support.
To contact You by email, phone, SMS, push notification, or other equivalent electronic communication when necessary.
To manage Your requests and respond to customer support inquiries.
To monitor service usage, analyze trends, improve performance, and enhance user experience.
To comply with legal obligations, resolve disputes, and enforce agreements and policies.
To evaluate or conduct a merger, restructuring, reorganization, or transfer of business assets, where permitted by applicable law.

Sharing of Your Personal Data

We may share Your Personal Data in the following situations:

With Service Providers: to operate, maintain, monitor, analyze, or support the Service.
With Affiliates: where necessary, provided that such Affiliates honor this Privacy Policy.
With business partners: only where necessary to provide coworking-related services or support requested by You.
For business transfers: in connection with a merger, acquisition, financing, or sale of assets.
With Your consent: for any other purpose disclosed to You and accepted by You.
For legal requirements: when required by law, legal process, or valid requests by public authorities.

We do not sell Users’ Personal Data to third parties.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information

User accounts are retained for the duration of Your account relationship plus up to 24 months after account closure to handle post-termination issues, resolve disputes, or comply with legal obligations.

Customer Support Data

Support tickets and correspondence may be retained for up to 24 months from the date of ticket closure.
Chat transcripts may be retained for up to 24 months for quality assurance and staff training purposes.

Usage Data

Application usage statistics may be retained for up to 24 months.
Server logs, including IP addresses and access times, may be retained for up to 24 months for security monitoring and troubleshooting.

We may retain Personal Data beyond the periods stated above when necessary to comply with legal obligations, establish or defend legal claims, respond to Your explicit request, or manage routine backup systems.

Deletion and Anonymization

When retention periods expire, We securely delete or anonymize Personal Data according to Our internal procedures. Residual copies may remain in encrypted backups for a limited period and are not restored except where necessary for security, disaster recovery, or legal compliance.

In some cases, We may convert Personal Data into anonymous statistical data that cannot reasonably be linked back to You. This anonymized data may be retained indefinitely for analytics and service improvement.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating offices and in other locations where the parties involved in processing are located. This means that Your information may be transferred to and maintained on computers located outside Your jurisdiction, where data protection laws may differ.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and reasonable security measures.

Your Privacy Rights

You may request access to, correction of, export of, or deletion of Your Personal Data by contacting Us. You may also update, amend, or delete certain information by signing in to Your Account, where such functionality is available.

Please note that We may need to retain certain information where We have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, financing, restructuring, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data becomes subject to a different privacy policy where required by law.

Law Enforcement and Legal Requirements

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights or property of the Company.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of Users or the public.
Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially reasonable administrative, technical, and organizational measures to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and believe that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without appropriate consent, We will take steps to remove that information from Our systems.

Links to Other Websites

Our Service may contain links to websites that are not operated by Us. If You click a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for third-party content, privacy policies, or practices.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date above. Where required, We may also notify You by email or through a prominent notice in the Service.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

Email: [email protected]
Website: https://tinicoworking.com/
Phone: +84 965 678 910
Address: 1487 Nguyen Van Linh, Tan Phong Ward, Ho Chi Minh City, Viet Nam